Question 1

Is there a minimum order quantity (MOQ)?

Accepted Answer

MOQ starts at 1 piece for most product categories. Bulk orders receive tiered pricing — mention your target quantity when requesting a quote for accurate figures.

Question 2

Can I order a single custom inflatable as a sample?

Accepted Answer

Yes. Most buyers order one sample before committing to bulk production, especially for first-time custom shapes or new artwork.

Question 3

Do you charge a mold or setup fee for custom shapes?

Accepted Answer

Setup requirements vary by product complexity — mention your product type and quantity in your quote request and we will confirm whether a setup fee applies.

Question 4

Can I reorder the same product without resubmitting artwork?

Accepted Answer

Yes, once your artwork and specifications are confirmed and produced, reorders can reference your original production file.

Question 5

How do I know which product type fits my project?

Accepted Answer

Compare based on installation site, viewing distance, and budget — arches suit entrances and finish lines, mascots suit brand characters, custom-shaped inflatables suit unique concepts. Our product pages break down typical use cases for each category.

Question 6

What file formats do you accept for logo or artwork?

Accepted Answer

AI, EPS, PDF, or high-resolution PNG/JPG. Vector files (AI/EPS) produce the most accurate print results.

Question 7

Can you match my exact brand colors?

Accepted Answer

Yes, custom artwork and brand colors are standard on all product lines — provide your color codes (Pantone or CMYK) with your artwork for the closest match.

Question 8

Do you offer design support if I do not have final artwork?

Accepted Answer

Yes, buyers without final artwork can describe their concept and reference images, and we will confirm what is feasible before production begins.

Question 9

Can logos be printed on both sides of an inflatable arch?

Accepted Answer

Yes, double-sided printing is available on arches and most flat-surface products — mention this requirement when requesting a quote.

Question 10

What size logo or text is readable on a large inflatable?

Accepted Answer

Readability depends on viewing distance and product size — for roadside or event visibility, larger bold elements read better than fine detail. We can advise based on your specific dimensions.

Question 11

What material are your inflatables made from?

Accepted Answer

Commercial-grade PVC or Oxford fabric, depending on the product and application — PVC suits most outdoor advertising inflatables, Oxford suits certain structural or decorative products.

Question 12

Are your inflatables waterproof?

Accepted Answer

Yes, PVC and Oxford materials used are weather-resistant and suitable for outdoor use. Mention your climate or weather conditions if you have specific durability requirements.

Question 13

Can inflatables be used outdoors in windy or rainy conditions?

Accepted Answer

Outdoor use depends on the product type, anchoring plan, and weather conditions. Tell us the installation environment so we can advise whether extra tie-down, blower, or material considerations are needed.

Question 14

Do you offer continuous-air and sealed-air styles?

Accepted Answer

Many advertising inflatables are quoted in continuous-air structure; some shapes or display needs may use other construction. Tell us your application so we can confirm the right air system.

Question 15

How do you choose the right blower?

Accepted Answer

Blower selection depends on product size, structure, voltage, use environment, and duty requirements. We confirm the blower during quotation rather than assuming one standard unit fits every project.

Question 16

How long does production take?

Accepted Answer

Production lead time depends on size, structure, artwork, quantity, and current factory schedule. Once your RFQ details are confirmed, we can provide a more accurate timeline.

Question 17

Can sample lead time and bulk lead time be quoted separately?

Accepted Answer

Yes. Mention in your project details whether you need a sample first, a full production run, or both, and we will break out lead time accordingly.

Question 18

What happens after I send my RFQ?

Accepted Answer

The submission is reviewed by the sales team, who confirm feasibility, project fit, size, quantity, artwork, destination, and delivery timing before giving a factory quote.

Question 19

Can you provide production photos or progress updates?

Accepted Answer

Yes. Buyers can request production updates and photos at key manufacturing stages — mention this when placing your order.

Question 20

Do you test the inflatable before shipping?

Accepted Answer

Yes. We check inflation, seams, print quality, and packing before shipment so the order is ready for export review.

Question 21

Can you ship worldwide?

Accepted Answer

Yes, we ship to buyers in many destination countries. Shipping route, packing, and export documents depend on the destination and freight arrangement.

Question 22

How are inflatables packed for export?

Accepted Answer

Orders are packed according to size, accessories, carton volume, and shipping method. We confirm packing details when quoting.

Question 23

What is the typical shipping method?

Accepted Answer

For most orders, the shipping method depends on size, volume, lead time, and destination. Sea freight is common for larger shipments, while air freight may be used when speed matters.

Question 24

Can I arrange my own freight forwarder?

Accepted Answer

Yes, you can use your own freight forwarder or ask us to coordinate export packing based on your shipping preference.

Question 25

What happens if my order is delayed at customs?

Accepted Answer

Customs procedures vary by destination country and are generally the buyer's responsibility — we provide accurate export documentation to support smooth clearance.

Question 26

What payment methods do you accept?

Accepted Answer

Payment terms are confirmed during quotation based on order size and buyer relationship — mention your preferred method when requesting a quote.

Question 27

Do you require a deposit before production begins?

Accepted Answer

Deposit requirements vary by order size and are confirmed during quotation — this is standard practice for custom manufacturing.

Question 28

Are you a manufacturer or a trading company?

Accepted Answer

InflatCraft is a factory-direct manufacturer — production, quality inspection, and export packing are handled in-house rather than outsourced through an intermediary.

Question 29

Can I visit the factory or request production photos or video?

Accepted Answer

Buyers can request production updates and photos at key manufacturing stages — mention this when placing your order.

Question 30

How do I start the ordering process?

Accepted Answer

Submit your product type, size, quantity, and artwork status through our quote request form, and we will confirm feasibility, pricing, and lead time based on your actual specifications.

Frequently Asked Questions

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Ordering & MOQ

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Production & Lead Time

Shipping & Logistics

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